Job expirat
BrainSpotting is recruiting for the Microsoft Support Centre in Bucharest the following Technical Engineers:
Technical Engineer - SQL Server
Technical Engineer - SharePoint
Technical Engineer Platforms - Networking
Technical Engineer Platforms - Core
JOB PROFILE for Technical Engineer - SQL Server
• Will communicate with customers, internal engineers via electronic correspondence or telephone.
• Will solve complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty redirected by the Global Technical Support Centre or escalated by EMEA subsidiary sites.
• Provide solutions that satisfy customers which will involve handling difficult situations.
• Take an active role in challenging and suggesting enhancements on existing processes and workflows. Develop own technical knowledge on products/technologies related to the team scope.
• Write and review technical articles or sample programs in order to distribute technical information to all customers, internal engineering and subsidiary staff.
JOB PROFILE for Technical Engineer - SharePoint and Platforms (Networking and Core)
• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
• Provide solutions to complex problems that satisfy our German OR French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
• Build customer and partner loyalty through customer orientation, responsiveness and accountability;
• Work in an international environment and collaborate with your team to provide high-level support;
Requirements for Technical Engineers - SQL Server:
• Customer focus and Service oriented attitude
• Strong team player
• Strong knowledge of the following languages, verbal and written: English and German
• Analytical Problem Solving skills
• Knowledge of Relational Databases administration and TCP/IP Networking
Requirements for Technical Engineers - SharePoint:
Key Success Criteria:
• Ability to delight customers (Passion for customers), contribution to team customer satisfaction goals
• Excellent Team player, Realize personal accountability within team
• Match to the Knowledge, Skills and Experience profile mentioned below
Essential Experience
• Confirmed support experience in an IT environment
• Strong technical and analytical troubleshooting skills
• Communication skills in international environment; Fluency in English; 2nd language competency in German OR French OR Italian is mandatory
Technical / Functional Skills
Depending on your level of seniority at least two of following criteria are mandatory:
• Knowledge of the HTTP/HTML, Scripting with VB, Java
• Web Server knowledge, IIS6 or other Web Applications
• Networking knowledge (TCP/IP, Infrastructure)
• Operating system (Windows 2000, XP, 2003; NLB, DNS, Networking, Protocols, Domain – MCSE 2000/2003)
Also are considered a plus:
• Previous experience in Windows SharePoint Services and Microsoft SharePoint Portal Server
• Database Know how ( MS SQL2000 / SQL2005; MSDE, WMSDE, SQL Expression; SQL Embedded)
• Programming skills e.g. C#; ASP.NET
Requirements for Technical Engineers Platforms:
NETWORK
• Good knowledge of TCP/IP Networking (IP Addressing, IP Routing, DNS, DHCP, IPSec etc)
• Familiar with Network tracing
CORE
• Ideally 3-5 years strong design, administration and/or support experience with Microsoft Windows Operating Systems (Clients and Servers : 2000,XP, 2003 and Vista) preferably in a Support Organization or a Large Enterprise
• Familiar with troubleshooting tools like Event Viewer, Network tracing, Perfmon, component specific debugging logs etc.
For more detailed information about the open positions, please visit the Jobs section on www.brainspotting.ro. You can also e-mail your CV and Application Letter to: apply@brainspotting.ro.
*The information you submit will be strictly confidential. We will not forward any private information to any of our clients without having your approval.
BRAINSPOTTING - The IT&C Recruitment Professionals
We recruit IT&C Specialists (technical, consulting, sales&marketing) and Managers (middle to top) for local and international corporate clients.
Because we know-how!