Job expirat
For the Technical Support Centre Romania, Microsoft is hiring Platform Technical Engineer located in Bucharest. The centre will provide advanced technical services and support for Microsoft’s customers across Europe.
JOB PROFILE
• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
• Provide solutions to complex problems that satisfy our German or French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
• Build customer and partner loyalty through customer orientation, responsiveness and accountability;
• Work in an international environment and collaborate with your team to provide high-level support;
We are searching suitable candidates for one of the following:
NETWORK
• Good knowledge of TCP/IP Networking (IP Addressing, IP Routing, DNS, DHCP, IPSec etc)
• Familiar with Network tracing
CORE
• Ideally 3 years strong design, administration and/or support experience with Microsoft Windows Operating Systems (Clients and Servers : 2000,XP, 2003 and Vista) preferably in a Support Organization or a Large Enterprise
• Familiar with troubleshooting tools like Event Viewer, Network tracing, Perfmon, component specific debugging logs etc.
DOMAINS
• Strong knowledge of Microsoft Active Directory (Forest, Domains, AD Partitions, FSMO roles, DC/GC specifics, Sites, AD replication, ADAM, AD Backup/Restore, Group Policy, AD security etc) and file replication mechanism (NTFRS/sysvol replication, DFSr).
• Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc).
• Good understanding of security principles (User profiles, authentication, authorization, PKI: EFS/SmartCard/Certificates…)
OTHER REQUIREMENTS:
• Strong working knowledge of English and German OR French (verbal and written) it’s a must;
• Communication skills in international environment;
• Willingness to improve technical skills and language skills ;
• Customer-oriented attitude
• Strong problem solving skills.
JOB HIGHLIGHTS
• In-depth training
• Exposure to Microsoft technologies
• Access to emerging products and technologies
• Life insurance and medical program
• Employee Stock Purchase Plan
• Bonus according to performance
• Employee software discounts
• Lunch vouchers
• Mobile phone and laptop
• Competitive salary package
• Relocation package
IT Technical Support
2nd and 3rd level Support for Microsoft products