Job expirat
• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
• Provide solutions to complex problems that satisfy our French/German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
• Build customer and partner loyalty through customer orientation, responsiveness and accountability;
• Work in an international environment and collaborate with your team to provide high-level support
- Basic Microsoft Operating System Know How and related architecture knowledge;
- Basic to good knowledge of TCP/IP Networking (IP Addressing, IP Routing, DNS, DHCP, IPSec, HTTP) ;
- Familiar with troubleshooting tools like Event Viewer, Network tracing, Performance Monitor;
- Familiar with coding principles;
- Able to write and read code in at least one programming language;
- Basic Know How in .NET Framework and .NET Architecture;
- Good understanding of the following products: Internet Information Server(IIS), Internet Security & Acceleration Server (ISA) - is an advantage;
- Experienced in developing internet related applications using Microsoft technologies & web environment (is an advantage);
- C++, Visual Basic, C# Know How (is an advantage);
- Strong knowledge of English and German or French (verbal and written) it’s a must;
- Customer-oriented attitude;
- Strong problem solving skills.
Working at Microsoft is an opportunity of a lifetime! Technical Support offers many opportunities for specialization and advancement and our professionals receive world-class training in order to stay on top of emerging technologies. Team members can pursue training in new products to expand their skills and plan the advancement of their careers.
Microsoft support facilities are equipped with high speed IT infrastructure which supports our operations seamlessly across international boundaries and enables collaboration with engineers across Europe and the world.
Our technical engineers:
• Work in a state-of-the art technology environment and have access to the best technology resources
• Work with two top of the line PCs (Laptop & Desktop) and a Windows mobile phone
• Use Global Lab facilities with over 5000 servers with multi-terabyte capacity to help solve customers incidents
• Take part in extensive training and career development programs, including classroom training, mentoring, shadowing, on-the-job learning and remote learning
• Train in rooms with the latest audiovisual learning aids
• Benefit from:
- Insurance and medical programs
- Employee Stock Purchase Plan
- Bonus in addition to annual salary
- Employee software discounts
- Lunch vouchers.
BRAINSPOTTING - The IT&C Recruitment Professionals
We recruit IT&C Specialists (technical, consulting, sales&marketing) and Managers (middle to top) for local and international corporate clients.
Because we know-how!
On behalf of MICROSOFT, BRAINSPOTTING is recruiting For the Technical Support Centre Romania, a Technical Engineer- Internet Technology Support located in Bucharest. The centre will provide advanced technical services and support for Microsoft’s customers across Europe.