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The License Management Services (LMS) Team has the responsibility to assure compliance of our customers and partners regarding their utilization and distribution of ORACLE software products. This is delivered in various programs, solutions & tools by field consultants spread among various countries.
The License Management consultants in the field are assisted & supported by the LMS Service Centre. This position provides remotely support for Oracle’s customers throughout the process of installing and running LMS technical measurement tools and performs research and analysis of usage technical data gathered from customers.
SCOPE:
- Member of LMS Service Centre team
- Reports to the LMS Service Center Team Leader
- Works towards objectives of LMS Service Centre team agreed with LMS Service Centre Manager and LMS Management Team
- Has no direct reports
- Delivery of support to customers and License Management Consultants in EMEA, North America, JAPAC and LAD, under the terms of a non-mission critical activity
RESPONSIBILITIES:
-Owner of the LMS technical measurement process
-Provide remote support to Oracle customers throughout the process of installing and running LMS technical measurement tools
-Validate proper data collection, installation and configuration of the tools
-Ensure the timely completion of technical measurement process steps
- Provide support and technical consultancy for License Management consultants in the field
-Research of customer licenses and contracts using corporate systems, reports & original paperwork
-Perform comprehensive and accurate analysis of the collected data
-Presents and explains results and findings using various reports
-Acts as an expert in License Management technical tools
-Development & enhancement of productivity tools to automate and support LMS technical data analysis activity
-Research, develop and maintain technical LMS tools to measure customer’s Oracle usage
-Maintain product expertise in assigned area of Oracle products, contributing to Knowledge Management process in LMS
-Have a good understanding of Oracle technologies
-Have an strong knowledge of Oracle’s business practices and licensing policies
-Advanced experience with SQL and PL/SQL
-Unix Shell scripting and MS-DOS batch programming
-Advanced experience with the Unix/Linux and Windows operating system
-Familiarity with Oracle Database, versions 8 and above
-Good understanding of computer networks and architectures
-Basic project management knowledge
-Aptitude for customer focus
-Solid analytical skills
-Strong attention to detail
-Strong documentation and communication skills
-Complex problem solving and decision making skills
-Able to work both independently and in team environment
-A degree in computer science or related field
-1-2 years experience in the computer industry
-Excellent verbal and written communication skills in English
-Willing to work flexitime (business work days only)
ADVANTAGES:
- Experience in using and administrating one or more of the following technologies: Database administration, RAC, Application Server, E-business Suite, Application Express, Discoverer, Enterprise Manager would be an advantage
- Experience in customer facing technical support activities
- Experience in reporting and data analysis activities
- Experience in working globally
- Basic web design experience
- OCP certification is a plus
- Verbal and written communication skills in Spanish
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
