Job expirat
Abroad mission operations:
- Local support centers reinforcement for work on overload periods
- Contribute to worldwide support centers level enhancement
- Installation (from hardware to application level), integration and internal acceptances
- On-site deployment and service launch, dedicated monitoring & dedicated support
- Operational assistance for ESG customers (day to day exploitation procedure creation and enhancement)
Office work
- Works mainly on 8*5 business hours basis – some night interventions might be requested.
- Supports the Centralized Technical Customer Support engineers to handle complex incidents and to share the know-how and enhance the team s skills
- Transfers to team members the know-how for operating, monitoring and supporting the ESG products
Proven Knowledge of UNIX-type Operating Systems (System Usage/Administration Level).
Familiarity with database engines administration and standard SQL queries (Informix, Oracle)
Medium knowledge of shell scripting.
Degree in engineering - with main focus on telecommunications and computer science.
Customer focus and conscientious attitude towards problem resolution.
Team player who is self motivated and can work independently.
Willing and able to learn quickly new skills and technologies.
Excellent customer relationship skills and service orientation
Advanced level of English is a must, French is a plus.
Availability for medium and long-term abroad missions.
The compensation package is at a highly competitive level, related to the performance.
Professional and modern working environment.
Extensive training in Romania and abroad; excellent career opportunities.
Catering lunch provided by the company or lunch tickets
Private medical subscription for employee and family member
25 working days vacation/year
eServGlobal is a global telecommunication solutions provider, publicly listed at the London Stock Exchange [LSE: ESG]. With a real international presence, it helps more than 75 of the world’s leading Carriers and Service Providers over 50 countries covering 120 million subscribers, by providing turnkey solutions and enabling Multimedia Intelligent Services.
Our solutions portfolio for prepaid services, messaging services, voucher management systems, and voice portals is the result of over 20 years of experience on the design and the development in the fields of voice, telecommunications and data.
Established in December 2001, eServGlobal Telecom Romania is a joint-venture equally owned by eServGlobal (www.eservglobal.com) and SoftNet Group Romania (www.softnet.ro) that has been constantly growing in the past years, from 20 people in 2003 to 75 presently. The key factors made this success possible: an almost 100% retention rate among the existing employees and the capacity to draw talented people to join a carefully selected team.
Following this success, eServGlobal Telecom Romania is expanding both by launching new activities and by increasing the existing ones. The current two product line development teams, the 24/7 Technical Support and the Technical Assistance team were recently joined by a team focused on Project implementations.