Job expirat
For the Customer Sales and Support Department, for handling the technical aspects of the company’s relations with strategic customer.
The role involves end to end management of all technical aspects of an account including delivery of solution through constant customer satisfaction. The candidate will be required to work with other Alvarion’s team members to deliver a project to the customers. This position requires familiarity with Radio Network Planning.
• Implements and supports customer loyalty, retention, and communication programs.
• Identifies Professional Services opportunities and sells services that promote expanded use of Alvarion’s products across the customer's network.
• Promotes and sustains a high-level of communication between all Alvarion teams to ensure customer challenges and opportunities are clearly understood.
• Listens to Customer needs and determines how Alvarion’s products can be applied to solve those needs, communicates proposed solutions which have direct application and significant benefits, and gains the Customer's confidence that the proposed solutions will be successful.
• Establishes and maintains executive level relationships with customers.
• Documents and responds to Customer inquires and problems, and maintains a high level of customer satisfaction.
• Works to identify and clarifies customer concerns and objections that limit their confidence and willingness to expand the use Alvarion’s solutions. Applies knowledge of Alvarion, other Customers, and competition to leverage Alvarion’s strengths and resolve these issues
10 years of relevant technical experience with customer related jobs
• Expertise in Wireless Radio and Radio Design
• Expertise in networking and familiarity with TCP/IP and VoIP
• Experience with handling customers
• Self motivated with excellent team-work capabilities
• Serviceability and excellent human relations
• Prior pre-sales / project management experience will be a definite plus.
• Excellent verbal and written communication skills.
• Fluent English.
With more than 3 million units deployed in 150 countries, Alvarion (www.alvarion.com) is the world’s leading provider of innovative wireless broadband network solutions enabling Personal Broadband to improve lifestyles and productivity with portable and mobile data, VoIP, video and other services.
Leading the market with the most widely deployed WiMAX system in the world, Alvarion is leading the market to Open WiMAX solutions with the most extensive deployments and proven product portfolio in the industry covering the full range of frequency bands with both fixed and mobile solutions. Alvarion’s products enable the delivery of personal mobile broadband, business and residential broadband access, corporate VPNs, toll quality telephony, mobile base station feeding, hotspot coverage extension, community interconnection, public safety communications, and mobile voice and data.
As a wireless broadband pioneer, Alvarion has been driving and delivering innovations for over 10 years from core technology developments to creating and promoting industry standards. Leveraging its key roles in the IEEE and HiperMAN standards committees and experience in deploying OFDM-based systems, the Company\'s prominent work in the WiMAX Forum is focused on increasing the widespread adoption of standards-based products in the wireless broadband market and leading the entire industry to Open WiMAX solutions.
