23-08-2011 | EXPIRA LA 22-09-2011
Job expirat
In your day to day role you'll focus on delivering friendly and fast email support and participate in our online forums to assist our resellers and customers. You'll also proactively suggest improvements to our support processes and documentation and assist in software testing.
To be successful in this role, you need a mix of technical thinking and great people skills. Question topics range from basic to advanced web development, so problem solving abilities and a willingness to learn new technologies are essential. You'll also have a big part to play in suggesting improvements to our development team, so you'll need initiative and the ability to empathize with our customers.
* Bachelor’s degree in information technology, web design, or another related field or a minimum of 4 years of intense work-related experience in technical support
* Strong verbal and written communication skills. Able to work closely with internal staff to understand and communicate issues
* Fluent in English, written and spoken
* Experienced in customer service, IT support, or technical support
* Skilled in Windows environment including Windows Explorer and Internet Explorer. (Mac, Linux environment is a plus)
* HTML, CSS knowledge
* Experience with computer networks, remote access, and Internet based programs.
* Good analytical abilities. Outside the box thinker and problem solver
* Good team player, but able to work on own initiative.
Bonus Qualifications:
* Basic experience with Javascript, PHP, ASP, DNS, web 2.0 technologies.
* Previous experience with content management systems
* Previous web authoring applications (Dreamweaver, FrontPage, etc)
* Previous experience with FTP
* Technical training experience
* Basic knowledge of various web browsers (Safari, Firefox, etc)
* Previous experience with various web development tools (Firebug)
We offer the opportunity to build a career in a rapidly expanding software company, working with international technology groups. Excellent benefits package including Stock Options Plan, Medical and Life insurance, and more.
Adobe believes personal fulfillment and company success go hand in hand, sustaining one another. In fact, our dynamic, rewarding working environment is well known - including eight years on FORTUNE magazine's "100 Best Companies to Work For" and other, similar accolades. By hiring the very best and brightest, Adobe continues to be a simply better place to work - creating a dynamic environment today and providing incentives for future achievement.
About Adobe
Adobe s office in Romania serves as a Research and Development center and focuses on improving Adobe products such as Dreamweaver, Flex and AIR, and researching related web technologies. The center also provides Adobe with greater access to the business community and the expertise in the growing Eastern European market.
You will find here a Research and Development Center with passionate, exceptional and unique individuals who use their skills to shape the next web technologies. You will be a part of a dynamic and rewarding work environment which is well-known around the world. You will discover the excellent benefit plans and challenging programs at Adobe. Adobe believes personal fulfillment and company success go hand in hand, sustaining one another. In fact, our dynamic, rewarding working environment is well known including seven consecutive years on FORTUNE magazine100 Best Companies to Work For and other, similar accolades. By hiring the very best and brightest, Adobe continues to be a simply better place to work creating a dynamic environment today and providing incentives for future achievement. Adobe is an equal opportunity employer.
