Job expirat
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
• Troubleshoot hardware, software and network related issues;
• Provide restorative or maintenance actions to resolve end-user issues;
• Assist with defining and documenting knowledge base articles;
• Assist with special project work as needed;
• Escalate problems to the next level of support when necessary;
- Fluent in English and one of the following languages: German, French, Spanish, Italian, Dutch
- Previous experience in IT is welcome
- Team-player
- Very good communication skills
- Ability to work under deadlines and stress
- Attentive to detail
- Problem solver
- Positive attitude
Company offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment, they can offer fun and fully contribute to the success of young, dynamic and competent team members.
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.