Job expirat
- Leading teams of Process Associates and Sr. Process Associates to ensure best in class shared service support to our global clientele in any one of the domains: IT/F&A/Customer Service/Procurement/Insurance.
- Keeping the team energized and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics.
- 2+ yrs of experience in team handling for projects in BPO/Call Center/Shared Services industry.
- People Management – Coaching and Mentoring skills
- Project Management skills with skills on time and budget control,
- Communication and presentation skills, fluent in German and English
- Change Management skills,
- Analytical skills with attention to details
- Excellent PC skills (MS Products specifically)
- Relevant industry experience for the position applied, eg: IT, F&A, Procurement, SCM, Call Center, etc.
Humangest is a multinational company, specialized in consultance and human resources services.
We are recruiting for our client, a multinational company, leader in business process outsourcing.
