Job expirat
- Manage a team of around 10-20 people, being responsible for the team and individual performance of team members;
- Co-ordinate 1 to 3 simultaneous telemarketing projects;
- Monitor the results according to the targets, propose and implement improvement actions;
- Participate at designing of the sale scripts;
- Participate to the selection of new call center agents, to their training and periodical evaluation;
- University Graduate;
- At least 2 years working experience in a call center, with one year in people management position;
- Fluency in written and spoken English; a second foreign language (French, German or Italian) is a plus
- Very good computer skills (MS Office);
- Good abilities to coordinate a team;
- Very good communication and analytical skills;
- Able to work with tight deadlines;
- Positive attitude, team spirit;
Mellon is a leading multinational Group offering specialized technological solutions and value added services to serve the increasing needs of financial institutions and organizations with strong consumer transactions business. Mellon currently employs more than 2.000 people in 9 countries with its headquarters located in Athens, Greece.
www.mellongroup.com
