Team Leader - Issue Resolution team, training provided abroad

GENPACT ROMANIA

14-05-2007 | EXPIRA LA 13-06-2007

Job expirat

RESPONSABILITATI

-Prepare special analytical Accounts Payable reports & metrics
-Research production issues & perform root cause analysis to identify production error or compliance issues and coordinate the team response
-Coordinate team production meetings and lead the analysis of production results/workload
-Monitor process workflow and assist Accounts Payable colleagues as needed to balance workload
-Co-ordinate with the Service & Quality Team and attend meetings with other internal and external Peer to Peer related functions necessary for ongoing successful operations.
-Help to create a work atmosphere conducive to a high degree of integrity and teamwork
-Support the development of invoice processing colleagues ensuring staff are motivated through effective performance management
-Develop effective working relationships with key stakeholders to maximize customer service and meet Service Level Agreements
-Identify opportunities for continuous process improvement and innovate solutions so the team can operate in an efficient and cost effective manner
-Proactive involvement in determining and implementing best practices
-Handle the team assigned, in terms of monthly feedback, monthly/weekly meetings, and annual appraisals. Development of the team members being the key focus
-Customer Management – Manage the expectations of the customers / markets assigned


CERINTE

-Available to travel abroad, for 8 weeks, starting with 11 June
-Position is located in Bucharest
-Economics university graduate
-Fluency in English and in another European language.
-Very good knowledge on accounts payable processes
-Leadership skills (motivating, feedback, coaching, action oriented, delivering results)
-Demonstrates Leadership traits
-Good customer service skills
-Good written and oral communication skills
-Good negotiating and influencing skills
-Excellent PC skills: MS Office User, MS Excel, MS Word


DESCRIEREA FIRMEI

Career impact with Genpact!

Genpact is the leading provider of Business Services & Technology Solutions worldwide.

Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.

The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.

We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.