Job expirat
- Being responsible for the day to day operational management of the team: Team Performance, coverage, point of escalation, Team and individual assessments, analysis and reporting of performances to different audiences;
- Motivating a team of 10 members and drive the performance to a good and sustainable level with high customer satisfaction. Identify projects, involve team and improve performances;
- Communication with the customer, regular operational mechanisms to discuss team performances and make action plans according to feedback;
- Ensure Key Performance Indicators are met with the pre-defined objectives in the various MSA/ SOW documents;
- Identify training, coaching and buddying opportunities and needs for all team members;
- Drive standardization and productivity improvement within the team;
- Share best practices across teams;
- Improve process capability
- University degree;
- Minimum 1 year experience in a Management position (preferably in a similar position);
- Fluency in English;
- Leadership skills (motivating, feed back, coaching, developing direct reports, action oriented, delivering results);
- Excellent communication and interpersonal skills;
- Outstanding customer-orientation and energizing attitude;
- Analytical skills and experience in commercial activities is a great plus
- Proven leadership skills and the willingness to work in a changing environment with flexibility and adaptability
Genpact is a global organisation with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across the world, from Hungary and Romania to the United States and Mexico, as well as in India and China.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
