23-07-2010 | EXPIRA LA 29-07-2010
Job expirat
Team Leader Collection:
Descrierea postului:
- Coordinates and supervises all collection teams in call center;
- Sets and implements business plans, business strategies and operational activities in line with the company’s policies;
- Ensures the business unit efficient functioning and target achievements;
- Elaborates and analyzes productivity reports and, based on this, proposes and applies measures to increase the productivity;
- Responsible for drawing (working closely with managerial board) and reaching the targets (monitories, anticipates and evaluates results);
- Ensures the development of new and strategic key accounts customers;
- Maintains close relationship with clients' representatives.
Agent colectare creante:
Dorim sa se alature echipei noastre din Call Center persoane dinamice, deschise si flexibile care vor avea urmatoarele responsabilitati:
- contactarea clientilor in vederea recuperarii debitelor restante;
- oferirea de informatii asupra debitelor restante si a modalitatilor de plata;
- introducerea de informatii in aplicatia software interna;
- incheierea de angajamente de plata cu clientii.
Team Leader:
University degree (technical, IT, economical or related fields);
- At least 1-2 years experience in the same position in call center or related fields;
- Ability to plan, organize, analyze, prioritize and meet deadlines;
- Capacity to face challenges in a complex and demanding environment;
- Strong interpersonal and leader skills, reporting skills, team player;
- Fluency in English;
- Strong PC skills - MS Office (mandatory);
- Experience with a dedicated software is a major plus
Agent colectare creante:
- absolvent de studii superioare - de preferinta sau student la o forma de invatamant cu frecventa redusa;
- limba engleza - nivel mediu;
- cunostinte PC - avantaj;
- experienta anterioara in call center ori in relatii cu clientii (avantaj);
- foarte bune aptitudini de comunicare, capacitate de a invata rapid, claritate in exprimare, dinamism, initiativa, capacitatea de a lucra in echipa, putere de convingere, atentie la detalii;
- atitudine orientata catre client.
The applicants will have the great opportunity to join an important and constantly growing organization. Career development opportunities and an excellent working and rewarding environment are offered.
Comercializare si service produse si servicii bancare, telecomunicatii.
