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• Ensuring internal communication within the team, holding team meetings, keeping team up-to-date with the project details;
• Ensuring planning, schedules, breaks, code of conduct etc are respected by team members;
• Evaluating and developing team members through remote and side by side call quality monitoring;
• Performing one on ones with technical support staff;
• Supporting the team members in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure, network or systems;
• Taking care of new starters, introducing them to the team, their tasks and role;
• Acting as a single point of contact for client issues;
• Ensuring procedures are followed in accordance with TechTeam quality standards and work instructions;
• Ensuring organization on the floor in order to get the right person in the right place at the right time;
• Identify and implement process improvement initiatives in conjunction with manager and team;
• Standing in for supervisor within agreed scope of delegated authority on specific subjects.
•Proficiency English language;
• Minimum 1 years in a people management role;
• Previous experience in a similar function with a call center environment is highly desirable;
• Excellent oral and written communication skills;
• Good knowledge of the MS Office package;
• Previous reporting skills experience;
• Adaptability in a fast-paced multinational environment;
• Travel industry experience will be appreciated
· Availability to work night shifts
• Tailored training courses - initial and ongoing;
• Attractive work environment within a dynamic team;
• Interesting wage conditions based on personal achievements;
• Career advancement opportunities within a multinational corporation.
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company\'s primary services include service desk, technical support, desk-side support, security administration, infrastructure management, and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages.
JOIN OUR TEAM TODAY!
TechTeam Global has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a \"get it done\" attitude, we offer the right environment for you.
We support customers in a broad variety of markets, from automotive, to hospitality, to pharmaceutical research, in every corner of the world. We offer a wide range of positions, from administrative support, to service desk analysts, to high-level technical support. And our extensive career support and training programs drive our strong track record of promoting our own people to more challenging and enriching jobs.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if TechTeam is the right fit for you.
Visit us today at http://www.techteam.com/careers
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