Job expirat
• Proactively managing team performance / production of deliverables, aiming to exceed SLA targets, recommending and implementing action plans as appropriate to address any shortfalls.
• Providing support for the team in respect of service/delivery issues.
• Escalation point for technical job related queries.
• Daily and hourly management of resources.
• Tracking problem trends and establishing corrective action plans, ensuring that corrective actions are put in place to prevent recurrent problems.
• Day to day staff management. Staff training and development.
• Supply daily / weekly / monthly reports on the service together with Incident Management.
• Assisting in the planning and implementation of agreed changes to the delivered services.
Excellent knowledge of English;
Excellent communication skills, both written and verbal. Ability to interpret technical issues for a less technical audience and work under pressure.
Average experience in Windows NT/2000/XP, MS Office, MS based applications.
Basic technical support experience an advantage but not necessary.
Flexible and well-motivated, able to work under pressure.
Strong team player with the ability to build relationships with both colleagues and external clients.
Able to work with minimum of supervision as well as perform under pressure and meet tight deadlines.
People management and leadership skills essential (documented experience would be an asset).
Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels.
Able to pre-empt problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner.
ITIL framework awareness, possibly Foundation level certified desirable.
Understanding the nature of IT service management.
You can also apply and ask questions here: recruitment.iasi.ro@capgemini.com.
Details about the whole team: http://www.ro.capgemini.com/en/careers/iasi/
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.
