Job expirat
• 2+ yrs of experience in team handling for projects in BPO/Call Center/Shared Services industry;
• People Management – Coaching and Mentoring skills;
• Project Management skills with skills on time and budget control;
• Analytical skills with attention to details
• Excellent PC skills
Good knowledge of English and German
• Handle a team of 15-20 associates/sr. associates, servicing either multiple clients, products, regions or all;
• Ensure the team’s have all operational resources, for example but not limited to IT, Facility, Training;
• Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool;
• Create reporting both for client and Genpact management for Operations review;
• Identify recurrent problems/issues in Operations and resolve;
• Escalation tracking and resolution for client issues
JobFix
...este o solutie viabila pentru cei aflati in cautarea unui loc de munca sau a unei alternative mai avantajoase. Este suficient sa expediati un e-mail care sa contina CV-ul dumneavoastra pentru a se putea beneficia de toate serviciile oferite de echipa noastra de specialisti in recrutare si plasare de personal.
Proiectul JobFix are un sistem de valori care se defineste in primul rand printr-o mentalitate deschisa si flexibilitate in abordarea problemelor.
De asemenea echipa noastra dovedeste spirit de initiativa, dorinta de atingere a unui nivel profesional ridicat, ambitie si nu in ultimul rand putere de munca.
JobFix crede in sansa tuturor de a se afirma pe plan profesional si este alaturi de fiecare dintre dumneavoastra.
Garantat !
