Job expirat
Candidate will utilize a knowledge database and generalist technical skills in the areas of Systems Administration, Firewall and Network Support to complete request tasks and resolve tickets generated through automation. Candidates will posses at least 1 year of experience in the IT Outsourcing field, with exposure to server and network administration environment. Candidate will be needed to understand and manage problems utilizing defined Problem and Change Management Policies and Procedures according to ITIL framework. For more complex problems, escalates tickets to specialized technical teams. In addition to general knowledge, may develop progressively specialized knowledge of areas such as Unix, Intel, Mainframe, Firewall, Cloud Computing, Messaging, Storage and Networking. May work with other Subject Matter Experts and technical teams to update the knowledge database. Must work well within a team and possess strong written and oral communication skills. Must be able to operate independently in the absence of strict guidance to correct issues and improve the environment. Candidate will be required to work weekends in a shift rotation.
Requirements:
-Sound knowledge of UNIX and Network (Cisco) command line parameters
-Windows 2003 Server Operating Systems
-Microsoft Active Directory 2003
-Networking (TCP/IP, WINS, DNS, DHCP)
-Excellent troubleshooting skills
-Excellent research skills
-Excellent communication skills
-Technical documentation skills
Desired Skills:
-Cisco network equipment knowledge (CCNA level)
-Citrix
-TSM backup technology
-Any Microsoft, Cisco or UNIX certification is an advantage
Dell Perot Systems offers:
-The chance to join a large, internationally recognized company where you can develop
your IT career and realize your full potential
-Professional and friendly work environment
-Training and career development opportunities
-Access to latest technologies and large (enterprise) US/ Europe based customers
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell?s existing managed and modular services. Dell Services? customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services will be one of the world?s largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services? values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company?s success.
For more information, please go to www.perotsystems.com.