Job expirat
-System Support Specialist is primarily responsible for finding solutions, workarounds and/or fixes in order to maintain and improve the functionality of the systems as part of the 2nd line support;
- Offers technical support to the 1st line support and to the applications’ users in order to prioritize and solve the problems related to his/her area of expertise, taking over the problem assigned and record by the 1st line support in the recording service (e.g. Track-it);
- Escalates the problems to the 3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps he takes in order to solve the problem in the recording service and notifies the user or the 1st line support when the problem is complete;
- Produce and keep update different documents and procedures that are in relation with his area of support, records new solutions in the Knowledge database and acts proactively ,providing a report with the possible future issues that can arise in his/her area of expertise and the solutions to prevent those problems.
-University degree in IT field;
-Minimum 2 years of work experience in a similar position;
-Microsoft BizTalk knowledge and MQ knowledge would be an advantage;
-Organized person, focused, able to work under pressure and capable to meet certain deadlines
ING Bank Romania is part of ING Group, a global financial services company of Dutch origin with 150 years of experience, providing a wide array of banking, insurance and asset management services in 59 countries, having over 114,000 employees.
ING Bank Romania celebrates 14 years of presence on the Romanian market, being the first international bank to open a local branch after 1989. ING Bank offers products and services to individuals, families, small businesses, large corporations, institutions and governments.
ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people.
At ING people who deliver results will be fairly recognized and rewarded. People with the right mentality enjoy an unbeatable combination of challenges and early responsibility. And people joining ING will be connected to a wealth of training, development and career opportunities. Combine all of these and you’ll have ‘what’s in it for me’ for new recruits.