Job expirat
At Metro Systems Romania, we are looking for an enthusiastic Italian speaker colleague to join our support team. The role involves monitoring and supervision activities, incident handling and managing critical situations by achieving customer expectations, leading action plans and effectively communicate with customers and relevant Metro Cash & Carry counterparts.
The team is based in Romania, working into an intercultural environment.
Job description:
• Support of METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting;
• Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;
• Diagnose and troubleshoot issues on live production environments;
• Analyzing and solving the incidents sent by the First Level Support;
• Assess, troubleshoot and escalate user problems to specialized teams when necessary;
• Giving required support effectively and in accordance with priority, impact and SLAs;
• Working in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard;
• Identify trends and recurring incidents and document them;
• Improve the existing knowledge base with updates and maintenance of technical documentation.
University degree in information technology or comparable education
Knowledge of SQL language: performing queries, ability to understand basic SQL code;
Good command of English, both spoken and written
Intermediate in Italian
University degree in information technology or comparable education
Ability to communicate and collaborate efficiently
Ability to understand and prioritize the needs of the customer
High interest in continuous learning and development (new tools, technologies, methodologies)
Willingness to take over different roles in international and cross-functional teams
Self-motivation to achieve consistently high quality results
Ability to think out of the box and challenge the status quo
Openness to share knowledge and best practices with the team
Ability to use simplicity in complex projects.
Opportunity to learn and work with a variety of technologies
Trainings (technical, soft skills, business, English)
Multicultural, Agile environment that encourages new ideas and innovation
Flexible working time
Lunch tickets or other type of deductible benefit by choice
Medical subscription
Life insurance
Fitness centers discounts
Minibus transfer for the daily commuting to work
Sports activities & other company events
Free Bookster account
And…fresh orange juice, free coffee, fresh fruits
We, the MGI METRO Group Information Technology GmbH, are the IT-Provider for the METRO Group. The METRO Group is one of the worldwide largest trading groups. In 31 countries 290.000 employees earn a turnover of about 64.3 Billion Euro. In Romania METRO Group is represented besides us by our sales divisions Metro Cash & Carry and Real Hypermarkets.
MGI - Leading edge in Information Technology
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In Bucharest we conduct one of our ambitious Software Development Centers. We are responsible for the development of our outstanding Oracle based Merchandise Management System and our excellent Data Warehouse. In addition we run one of the biggest SAP installations in retail and one of the most important Networking Portals connecting all our employees around the globe. We are looking for ambitious and creative team players, who possess drive, initiative and enthusiasm to expand our location in Bucharest.
