Job expirat
Business Context and mission
Within Global Operations, the Volume Direct Operations function is responsible to fulfill customer orders for HP Direct business, delivering products and services to customers in Europe/Middle East/Africa.
The Volume Direct Order Management
Processes and Support Team is responsible for developing, deploying, maintaining and supporting business processes and systems to optimize productivity, accuracy and business controls for Volume Direct Operations.
The Fusion Front End System Analyst is responsible for supporting operational teams on SAP system, maintaining, improving or developing the user documentation on SAP as well as interfacing with IT Support team for system improvements, and ensuring good usage of the system within the operational teams, both internal and outsourced.
Responsibilities:
- Support operational teams on daily operational issues on order processing activities on SAP
- Interface with IT Support issues on most complex calls and system bugs
- Initiate, develop, maintain and document business processes and system user guide documentation on order management flows
- Validate user documentation produced by Order Entry Partner
- Contribute to projects impacting Fusion Front End system, including validate system capabilities through running User Acceptance Tests and interfacing with related IT organizations
- Deploy new system capabilities within operational teams, train Key Users of operational teams on system updates and new capabilities
- Audit operational teams on system utilization
- From 2 to 5+ years of order management experience
- Analytical skills, problem solving capabilities
- Used to information systems, SAP in particular
- Customer oriented
- Teamwork
- Leadership, change management
- Rigor, commitment
- Excellent communication skills
- Fluent in English, both written and oral
processes
- Some knowledge of administration, report generation and database inputs
- Knowledge in IT Tools (database system; MS-Office and computer tools¿)
Skills:
- English language- advanced level
- Ability to work with minimum supervision
- Interpersonal & communication skills
- Customer-oriented
- Ability to easily adapt to different situations, efficient in stressful situations
- Thoroughness
- Resourceful, inventiveness
- Eager to learn & develop in a multinational environment.
Attractive salary package and supporting environment
CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS
While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!
We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance
Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow.
