Job expirat
Business Context and mission
Within Global Operations, the Volume Direct Operations function is responsible to fulfill customer orders for HP Direct business, delivering products and services to customers in Europe/Middle East/Africa.
The Volume Direct Order Management Processes and Support Team is responsible for developing, deploying, maintaining and supporting business processes and systems to optimize productivity, accuracy and business controls for Volume Direct Operations.
The Fusion Front End System Analyst is responsible for supporting operational teams on SAP system, maintaining, improving or developing the user documentation on SAP as well as interfacing with IT Support team for system improvements, and ensuring good usage of the system within the operational teams, both internal and outsourced.
Responsibilities
# Support operational teams on daily operational issues on order processing activities on SAP
# Interface with IT Support issues on most complex calls and system bugs
# Initiate, develop, maintain and document business processes and system user guide documentation on order management flows
# Validate user documentation produced by Order Entry Partner
# Contribute to projects impacting Fusion Front End system, including validate system capabilities through running User Acceptance Tests and interfacing with related IT organizations
# Deploy new system capabilities within operational teams, train Key Users of operational teams on system updates and new capabilities
# Audit operational teams on system utilization
- From 2 to 5+ years of order management experience
- Analytical skills, problem solving capabilities
- Used to information systems, SAP in particular
- Customer oriented
- Teamwork
- Leadership, change management
- Rigor, commitment
- Excellent communication skills
- Fluent in English, both written and oral
Attractive salary package and supporting environment
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
