Job expirat
For our client, a multinational outsourcing company we are looking for a Support Tehnician with Italian.
The Support Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
Primary responsibilities:
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
• Troubleshoot hardware, software and network related issues;
• Provide restorative or maintenance actions to resolve end-user issues;
• Assist with defining and documenting knowledge base articles;
• Assist with special project work as needed;
• Escalate problems to the next level of support when necessary;
• Consistently meet or exceed requirement performance criteria.
• Proficiency in Italian and English languages is a must;
• Knowledge of and/or experience supporting Windows and MS Office products;
• Excellent troubleshooting capability;
• Previous successful customer service experience is considered an advantage;
• Sound judgment and decision making skills;
• Strong analytical, technical, problem solving and organizational skills;
• Process and procedure oriented;
• Strong written and oral communication skills;
• Team player, self motivated, organized, detail oriented and able to handle changing priorities;
• Able to communicate problems/issues to customers in a non-technical manner.
Adept Human Resources ofera o gama flexibila de servicii de recrutare. Echipa noastra de consultanti este specializata in identificarea si atragerea talentelor pentru diverse roluri intr-un numar mare de industrii. Ne mandrim cu experienta si cunostintele acumulate atat in ceea ce priveste candidatii, cat si clientii, in industriile in care ne focusam. Avand in vedere know-how-ul acumulat de Consultantii nostri de-a lungul timpului, putem oferi o solutie in orice situatie.
Scopul nostru este sa construim parteneriate cu clientii nostri, nu sa actionam ca un simplu furnizor. Reusim sa facem acest lucru plecand de la o intelegere in profunzime a afacerii dezvoltate de catre acestia, a mediului in care activeaza si a cerintelor lor specifice. Ca rezultat, oferim un serviciu profesionist, personalizat si eficient din punct de vedere al costurilor.
www.adepthr.ro
