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- analyzing requests sent by the customers via calls, emails or web submits;
- providing the required support taking into account the complexity, impact and priority of the situations;
- documenting the company’s database with regards to every received request;
- managing and reporting solved problems;
- working in accordance with the company’s quality standards;
- working in close collaboration with colleagues and providing support to the team.
- Analytical skills;
- Fast learner;
- Team player;
- Customer oriented and positive attitude;
- Proficiency in … and English languages;
- Medium IT skills (MS Office, Windows, Internet);
- Previous work experience in a similar role in an advantage.
- competitive salary and benefits package;
- tailored and ongoing trainings;
- professional working environment;
- career development opportunities.
TechTeam is a multinational company with core competencies in the help-desk and IT outsourcing areas. With headquarters in Detroit, USA, TechTeam is currently also present in Europe – Belgium, Germany, United Kingdom, Poland, Portugal, Sweden, Romania and Asia – Philippines, providing support services for Global and local companies.
The Romanian subsidiaries - Bucuresti, Sibiu, Galati have successfully grown in the last three years to 500+ employees providing client support services in more than 10 languages.
If you are a specialist or just starting your career, this is the place to develop a strong professional path, utilizing cutting-edge technologies and working globally.
We offer all the necessary training, an attractive work environment topped by competitive salary packages and excellent career opportunities with global exposure.
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