Job expirat
- You provide and facilitate the delivery of responsive and reliable technical solutions and information to our major customers.
- You solve complex level of problems, involving broad, in-depth product knowledge or in-depth product speciality redirected by Microsoft Customer Service Support (CSS) or escalated by our EMEA subsidiaries.
- You provide solutions that satisfy our mainly German and French customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical support)
- You build customer and partner loyalty through customer orientation, responsiveness and accountability.
- You work in an international environment and collaborate with your team to provide high level support.
- For the Technical Support Centre Romania, Microsoft is looking for a Support Specialist (m/f), located in Bucharest. Start Date ASAP.
- The centre will provide sophisticated technical service and support for Microsoft¿s customers across Europe, especially France and Germany.
- Degree (IT Graduate) or adequate technical background (MCSE/MCSD, other key IT certificates)
- Knowledge in at least one of the following: Operating Systems (Microsoft or Other); Messaging Systems or Database Systems
- Strong working knowledge of English and German or English and French (verbal and written)
- Communication skills in international environment
- Willingness to improve technical skills and language skills
- Service orientation, Action oriented and Problem Solving
- Working at Microsoft is an opportunity of a lifetime! Technical Support offers many opportunities for specialization and advancement and our professionals receive world-class training in order to stay on top of emerging technologies.
- Team members can pursue training in new products to expand their skills and plan the advancement of their careers.
- Microsoft support facilities are equipped with high speed IT infrastructure which supports our operations seamlessly across international boundaries and enables collaboration with engineers across Europe and the world.
Our support engineers:
- Work in a state-of-the art technology environment and have access to the best technology resources
- Work with two top of the line PCs (Laptop & Desktop) and a Windows mobile phone
- Use Global Lab facilities with over 5000 servers with multi-terabyte capacity to help solve customers incidents
- Take part in extensive training and career development programs, including classroom training, mentoring, shadowing, on-the-job learning and remote learning
- Train in rooms with the latest audiovisual learning aids
- Benefit from:
- Insurance and medical programs
- Employee Stock Purchase Plan
- Bonus in addition to annual salary
- Employee software discounts
- Lunch vouchers
IT Technical Support