Job expirat
¿ You provide and facilitate the delivery of responsive and reliable technical solutions and information to our major customers.
¿ You solve complex level of problems, involving broad, in-depth product knowledge or in-depth product speciality redirected by Microsoft Customer Service Support (CSS) or escalated by our EMEA subsidiaries.
¿ You provide solutions that satisfy our mainly German and French customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical support)
¿ You build customer and partner loyalty through customer orientation, responsiveness and accountability.
¿ You work in an international environment and collaborate with your team to provide high level support.
- Degree (IT Graduate) or adequate technical background (MCSE/MCSD, other key IT certificates);
- Knowledge in at least one of the following: Operating Systems (Microsoft or Other); Messaging Systems or Database Systems;
- Strong working knowledge of German and English or French and English (verbal and written);
- Communication skills in international environment;
- Willingness to improve technical skills and language skills;
- Passion and dynamism;
- Service orientation, action oriented and problem solving.
Excellent opportunity to join a world leader, to be in the middle of technology creation!
BRAINSPOTTING is recruiting on behalf of MICROSOFT Support Specialists (Junior/Experienced/Senior) for the Technical Support Center in Romania, located in Bucharest.
The centre will provide sophisticated technical service and support for Microsoft¿s customers across Europe, the Middle East and Africa (EMEA).
All selected candidates will be involved in a training program(technical and language skills).
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