Job expirat
• Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters
• Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations.
• Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis);
• Manages open order (backlog) report issues resolution and reaches out to supply chain to determine source of delay;
• Communicates status and escalates issues as necessary.
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
• Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Handles regular, on-going customers with low complexity issues.
• Communicates with both internal and external customers at the individual contributor level.
• Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.
Fluent in English and German (min B2).
• Intermediate understanding of moderately complex internal operational issues.
• Developed problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of sales operations.
• Developing knowledge of local legal compliance issues.
• Demonstrated teamwork and collaboration skills.
• Ability to structure and apply developed organizational skills to manage daily operational issues.
APT RESOURCES & SERVICES SRL
“We care about people”
With 18 years of business experience, APT Group is a Romanian-American partnership strongly involved in bringing excellence to HR services. APT’s commitment and contribution to HR development is recognized and widely appreciated by the customers and HR practitioners. Our portfolio covers the whole area of HR activities, quality being the common factor for the full range of APT services. Through transparency, integrity and honesty, we gain our partners’ trust and long-term business relationships. This makes us different!
We believe in people’s development and support those in search for a career path by inspiring them and helping to take the best option. If you are looking for such, visit our website and leave your details.
