Job expirat
The Support Specialist is fully accountable for:
• Support operational teams by receiving, analyzing and solving the assigned operational issues.
• Involve the IT Support teams for issues requiring an IT fix (simple or complex calls, including system bugs).
• Act as escalation manager for Support Process escalations (IT ticket escalations).
• On request, perform root cause and Pareto analysis on issues, trigger or run improvement projects, provide facts and metrics.
The key contacts to carry out your daily activities are your colleagues within the business support team and the operations teams. Next you will be working closely with our key contact within the IT teams.
You are expected to provide them with proactive information on any issue regarding the order to cash related activities to prevent negative impact on our customers and optimize the order to cash processes through the whole account lifecycle.
Education
• Bachelor Degree in Business Administration, or an equivalent combination of education and experience.
Experience
• Previous business experience (1-3 years).
Essentials
• Business understanding and sense of Customer satisfaction, strong communication and interpersonal skills.
• Interest in Computer tools, rigor in execution.
• Good ability to interact with multi-organization team.
• Strong autonomy and pro-activeness.
• Willingness to work in a team and ability to involve company’s counterparts.
• Experience in maintaining strong working relationships and effective lines of communication with internal partners.
• Experience in answering to a wide range of complex inquiries (non-standard solutions).
• General understanding of catalog and content processes.
• Experience in taking care of ongoing business and system administration.
Preferred
• Previous experience includes different business admin functions with direct customer impact, ideally include Sales and/or IT.
• Generic understanding of catalog design and architecture.
• Experience of Microsoft Office Tools.
• Can - do & problem solving attitude.
• Excellent & clear communication skills (both written and spoken).
• Organizational and analytical skills.
• Quality and details oriented.
• Interpersonal skills.
Language
• Excellent English spoken/written (essential for the daily contacts with all European countries).
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
