Job expirat
This role can be based in Cairo, Egypt or Bucharest, Romania only
Department Description
The Oracle Healthcare Support team provides assistance to customer in issues that arise in the use of the Java APIs provided by the Healthcare product , and other general related inquiries/assistance in relationship to the eBusiness suite like for example in TCA and patching.
RESPONSIBILITIES:
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting of the applications. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Detailed Description
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
REQUIREMENTS:
- You are required to have seven years experience with Core products or eight years experience with Applications products and are required to have:
- a technical degree i.e., BS Computer Science/Management Information Systems/Science/
Engineering/Math/Physics/Chemistry with a minimum 3.0 GPA OR (for Applications)
- proven professional/ technical experience, i.e.,
- demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
ADDITIONAL DETAILS:
- Extensive PL/SQL and SQL knowledge
- Extensive knowledge of the Oracle Database
- Extensive knowledge of Java, J2EE, 0C4J and Jdeveloper
- Extensive knowledge of the Oracle eBusiness suite (TCA, Organizations, Patching, Financials, Concurrent Managers, workflow)
- Unix expertise is a plus
- Experience with Oracle Application Server and Oracle Portal (Single Sign-on) is a plus
- Oracle Forms and Reports Knowledge is a plus
As part of Oracle¿s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
