Job expirat
Identify shipment failures, both imported and exported, and contact the customer to advise and agree on the most convenient solution to the issue;
-Takes actions, where applicable, to solve service issues. Makes sure that the proposed solutions meet the customer’s and client’s needs;
-Contacts customers when service issues may affect delivery commitments, and understands customer needs in order to recommend appropriate solutions;
-Follows all customer shipments and Premium shipments, and ultimately confirms the Proof of Delivery or applies the Service Recovery Policy;
-Provides suitable solutions to customers who encounter difficulties with the shipments;
- Investigates problematic shipment cases and contacts internal departments to identify solutions that meet the needs of the customer/client;
- Provides regular updates, in line with the agreed call back times and preferred communication channel;
- Complies with all relevant policies and procedures;
- Formulates written communication requests providing accurate, complete and professional information;
- Provides follow-up within the agreed time frame;
- Records accurate, complete information and enables root cause analysis;
- Records and completes complaint files to closing point, including Service Recovery data entries;
- Provides exceptional customer experience by using multiple communication channels;
- Prepares and distributes Customer letters, if required;
- Written and spoken ability to communicate in Russian (at least B2 level);
- Written and spoken ability to communicate in English for Accenture interaction;
- 0-2 years of relevant experience;
- Previous experience in customer service, including complaint-handling is a plus, but not a requirement;
- Ease in interacting with people from various cultures;
- Competent Microsoft Office user: Excel, Word and Power Point;
- Ability to solve urgent matters and work under pressure;
- Responsibility, accuracy;
- Team player;
- Ability to adapt to all the challenges of a new project;
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
