Job expirat
The challenging responsibilities of this rewarding position are:
People Management
•Share and link business strategies, priorities, metrics;
•Ensure employees have the critical training to perform jobs;
•Resolve employee issues, concerns and problems;
•Develop and implement staffing plan;
•Integrate new team members;
•Role model for the company’s values, Working Environment dimensions and Standards of Business Conduct;
•Develop team mission, roles & responsibilities, goals and metrics;
•Communicate and engage team members;
•Nurture commitment to a common vision and shared values;
•Promote collaboration & remove obstacles to teamwork;
•Celebrate & reward significant team achievements;
•Conduct regular and effective team meetings.
Implement HP High Performance Workplace Processes
•Set Goals and measures for employees;
•Assess Performance - Conduct performance reviews;
•Monitor and Give Feedback - Coach and provide continual feedback;
•Ensure employees have development plans in place;
•Facilitate career path discussion with employees;
•Reward and recognize employee achievements
Understand, Meet, Cultivates and Exceed Customer Satisfaction
•Ensure customer Statement Of Work is met;
•Take applicable and relevant corrective action on the Voice Of Customer.
Managing, Improvement Operations & Process, inclusive Budget
•Ensure that appropriate processes and tools are leveraged to manage and optimize our operational performance;
•Assign tasks to right people;
•Develop capability for operational continuity;
•Achieve targeted efficiency gains and productivity norms;
•Ensure business controls are implemented and optimized;
•Ensure Production Planning process is implemented;
•Ensure implementation of the Quality Management System
•Bachelor’s / graduate degree;
•Advanced written and spoken English skills;
•Fluency in German / French / Spanish will be considered a strong plus;
•+ 5 years working experience with minimum 2-3 years of relevant people management experience;
•International experience / international business exposure / Business & Process Outsourcing knowledge in contract management, telephone support/call centers, microcomputer industry will be highly appreciated;
•People and conflict management, coaching, development and leading teams skills;
•Excellent communication and convincing skills;
•Team spirit and team player;
•Strong planning and organizing capabilities;
•Experience in SAP — Contract Management is an asset.
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
