Job expirat
The challenging responsibilities of this rewarding position are:
People Management
-Share and link business strategies, priorities, metrics;
-Ensure employees have the critical training to perform jobs;
-Resolve employee issues, concerns and problems;
-Develop and implement staffing plan;
-Integrate new team members;
-Role model for the company’s values, Working Environment dimensions and Standards of Business Conduct;
-Develop team mission, roles & responsibilities, goals and metrics;
-Communicate and engage team members;
-Nurture commitment to a common vision and shared values;
-Promote collaboration & remove obstacles to teamwork;
-Celebrate & reward significant team achievements;
-Conduct regular and effective team meetings.
Implement HP High Performance Workplace Processes
-Set Goals and measures for employees;
Assess Performance - Conduct performance reviews;
-Monitor and Give Feedback - Coach and provide continual feedback;
-Ensure employees have development plans in place;
-Facilitate career path discussion with employees;
-Reward and recognize employee achievements
Understand, Meet, Cultivates and Exceed Customer Satisfaction
-Ensure customer Statement Of Work is met;
-Take applicable and relevant corrective action on the Voice Of Customer.
Managing, Improvement Operations & Process, inclusive Budget
-Ensure that appropriate processes and tools are leveraged to manage and optimize our operational performance;
-Assign tasks to right people;
-Develop capability for operational continuity;
-Achieve targeted efficiency gains and productivity norms;
-Ensure business controls are implemented and optimized;
-Ensure Production Planning process is implemented;
-Ensure implementation of the Quality Management System
-Bachelor’s / graduate degree;
-Advanced written and spoken English skills;
-Fluency in German / French / Spanish will be considered a strong plus;
-+ 5 years working experience with minimum 2-3 years of relevant people management experience;
-International experience / international business exposure / Business & Process Outsourcing knowledge in contract management, telephone support/call centers, microcomputer industry will be highly appreciated;
-People and conflict management, coaching, development and leading teams skills;
-Excellent communication and convincing skills;
-Team spirit and team player;
-Strong planning and organizing capabilities;
-Experience in SAP — Contract Management is an asset.
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
