14-07-2008 | EXPIRA LA 20-07-2008
Job expirat
The challenging Responsibilities of this rewarding position are:
People Management
-Share and link business strategies, priorities, metrics;
-Ensure employees have the critical training to perform jobs;
-Resolve employee issues, concerns and problems;
-Develop and implement staffing plan;
-Integrate new team members;
-Role model HP values, Working Environment dimensions and Standards of Business Conduct;
-Develop team mission, roles & responsibilities, goals and metrics;
-Communicate and engage team members;
-Nurture commitment to a common vision and shared values;
-Promote collaboration & remove obstacles to teamwork;
-Celebrate & reward significant team achievements;
-Conduct regular and effective team meetings.
Implement HP High Performance Workplace Processes
-Set Goals and measures for employees;
-Assess Performance - Conduct performance reviews;
-Monitor and Give Feedback - Coach and provide continual feedback;
-Ensure employees have development plans in place;
-Facilitate career path discussion with employees;
-Reward and recognize employee achievements
-Understand, Meet, Cultivates and Exceed Customer Satisfaction
-Ensure customer Statement Of Work is met;
-Take applicable and relevant corrective action on the Voice of Customer.
-Resolve or ensure resolving of escalations.
Managing, Improvement Operations & Process, inclusive Budget
-Ensure that appropriate processes and tools are leveraged to manage and optimize our operational performance;
-Assign tasks to right people;
-Develop capability for operational continuity;
-Achieve targeted efficiency gains and productivity norms;
-Ensure business controls are implemented and optimized;
-Ensure Production Planning process is implemented;
-Ensure implementation of the Quality Management System.
-Bachelor’s / graduate degree;
-Advanced written and spoken English skills;
-Fluency in German / French / Spanish will be considered a strong plus;
- + 5 years working experience with minimum 2-3 years of relevant people management experience;
- International experience / international business exposure / Business & Process Outsourcing knowledge in contract management, telephone support/call centers, microcomputer industry will be highly appreciated;
- People and conflict management, coaching, development and leading teams skills;
- Excellent communication and convincing skills;
-Team spirit and team player;
- Strong planning and organizing capabilities;
- Experience in SAP - Contract Management is an asset.
HP invites you to apply on www.hp.com/go/jobs
HP dreamed of pioneering e-commerce and m-commerce… and it\'s happening. We dreamed of intelligent appliance, infrastructure and e-solutions… and it\'s happening, too.
All it takes is imagination. Lots of it. Which is why our approach is not just to sell boxes.
Our sales organization delivers a unique customer experience. We think of the business as a whole. We work together to sell strategic solutions as well as stand-alone products. And that\'s how we lead the e-services revolution.
The impact of e-services is transforming our customers\' business… Transforming the experience of their customers… Transforming our customers\' value… Enabling us to become catalysts in creating processes, redefining industry structures and changing the markets in which we operate.
We\'ve built a sales operation with offices throughout the world. In every one of them is a team of inventive, capable people… Committed to serving their customers and with the drive to meet demanding targets.
