Job expirat
- Supervise the team activity (run checks on response time; issue procedures and follow-up the implementation);
-Ensures appropriate training to team members in order to improve their level of skills and performance;
- Performs periodical team members evaluation both on competencies and performance assessments;
- Ensures cross-functional communication/ co-operation in order to improve information flow and problems solving;
- Allocates incoming and additional/extra work to existing resources and sets up priorities in order to meet upcoming ongoing tasks and have balanced workload, including self-involvement and task performing together with his subordinates whenever peak workload might jeopardize team performance;
- Responsible for taking over and solving customer raised issues that couldn’t be solved by subordinates;
- Responsible to analyses customer needs in order to improve existing procedures so that to provide the best possible service and solutions to the customer;
- Is responsible for defining and implementing working procedures in order to implement quality standard;
- Ensures quality and time requirements to provide the outputs within the agreed framework;
- Provides analysis reports based on the activity of bookings/ order team.
- Min. 3 years experience in a call - center and 1 year as team leader/supervisor;
- University degree;
- Structural approach and organizational skills
- Analytical and problem solving skills , accurate , responsible, team work
- Excellent communication skills (verbal and written)
- Very good writing, reading and speaking English skills
- Very good computer skills (Microsoft Office - Word, Excel, PowerPoint)
- Experience in leading
- Professional environment;
- Career development opportunities;
- Motivating benefits package.
Clientul nostru, membru al EBWA, este principala companie furnizoare de servicii pentru aprovizionarea cu apa in sistem watercooler de pe piata din Romania si Serbia, prima care a acoperit 100% teritoriul tarii.
Avand deschise peste 6.600 de birouri in 70 de tari ale lumii, Adecco este liderul mondial in domeniul resurselor umane ce ofera servicii de selectie si recrutare, gestiune de personal temporar sau permanent, calcul salarial si testare.
Adecco in Romania este la momentul actual lider de piata, cu birouri deschise in 9 orase, si reusind in 2005, urmare a cererilor inregistrate, sa ofere candidatilor sai peste 2.500 de noi locuri de munca. Pentru a intra in baza de date a celui mai mare furnizor de servicii de HR din Romania, va rugam sa accesati site-ul www.adecco.ro si sa va depuneti CV-ul la noi.
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46 Fax:021/300 35 45 E-mail: recrutare@adecco.ro
TIMISOARA - Eugeniu de Savoya nr. 6 tel: 0256/ 432 211 fax: 0256/ 406 180 E-mail: timisoara@adecco.ro
PITESTI - Bulevardul Eroilor, nr 16 B, Tel: 0248 / 612 303; Fax: 0248 / 612 304; E-mail: pitesti@adecco.ro
SIBIU - Str Fantanii, 2 bis, Tel: 0269 / 206 450; Fax: 0269 / 206 451; E-mail: sibiu@adecco.ro
ARAD - Str Ludovic Szantay, nr 1, ap 5, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
CLUJ - Str. Iuliu Maniu nr. 39, Tel: 0264/ 406 234; Fax: 0264/ 406 232; E-mail: cluj@adecco.ro
PLOIESTI - Str Mercurului, nr 1, Tel: 0244/ 519 320; Fax: 0344/ 801 393 E-mail: ploiesti@adecco.ro
IASI - Bd. Tudor Vladimirescu nr. 4, bl. 311, parter, Tel: 0232 / 206 120; Fax: 0232/ 206 110; E-mail: iasi@adecco.ro
