Job expirat
- Supervise the team activity (run checks on response time; issue procedures and follow-up the implementation);
-Ensures appropriate training to team members in order to improve their level of skills and performance;
- Performs periodical team members evaluation both on competencies and performance assessments;
- Ensures cross-functional communication/ co-operation in order to improve information flow and problems solving;
- Allocates incoming and additional/extra work to existing resources and sets up priorities in order to meet upcoming ongoing tasks and have balanced workload, including self-involvement and task performing together with his subordinates whenever peak workload might jeopardize team performance;
- Responsible for taking over and solving customer raised issues that couldn’t be solved by subordinates;
- Responsible to analyses customer needs in order to improve existing procedures so that to provide the best possible service and solutions to the customer;
- Is responsible for defining and implementing working procedures in order to implement quality standard;
- Ensures quality and time requirements to provide the outputs within the agreed framework;
- Provides analysis reports based on the activity of bookings/ order team.
- Min. 3 years experience in a call - center and 1 year as team leader/supervisor;
- University degree;
- Structural approach and organizational skills
- Analytical and problem solving skills , accurate , responsible, team work
- Excellent communication skills (verbal and written)
- Very good writing, reading and speaking English skills
- Very good computer skills (Microsoft Office - Word, Excel, PowerPoint)
- Experience in leading
- Professional environment;
- Career development opportunities;
- Motivating benefits package.
Adecco este lider mondial in domeniul resurselor umane, avand deschise peste 6.600 de birouri in 70 de tari ale lumii.
Fondat in Elvetia la 20 August 1996 ca urmare a fuziunii companiilor Adia (infiintata in 1957) si ECCO (infiintanta in 1964), Adecco este administrat de o echipa multinationala ce dispune de o remarcabila experienta in domeniu.
Zilnic, peste 700.000 de persoane isi gasesc un loc de munca prin reteaua Adecco, ca urmare a gamei de servicii personalizate oferite celor peste 250.000 de clienti.
Conform clasamentului intocmit de prestigioasa publicatie Forbes, Adecco este in prezent, una dintre cele 500 de mari companii din lume.
Adecco este cotat la bursele NYSE (ADO), Swiss Exchange (ADEN) si EURONEXT Premier Marche.
Adecco in Romania
Misiune: asigurarea succesului profesional intr-o lume in continua schimbare.
Adecco ofera zilnic solutii flexibile si adaptarea legislatiei in vigoare reusind, urmare a cererilor inregistrate, sa ofere candidatilor sai peste 6.000 de noi locuri de munca, in doar 6 ani de la infiintare.
La baza succesului inregistrat se afla transpunerea in practica a valorilor grupului:
- onestitate si integritate;
- responsabilitate sociala;
- orientare spre nevoile clientului;
- inovatie si creativitate;
- comunicare si spirit de echipa;
- transparenta;
- deplina legalitate
