Job expirat
- To liaise with HP Front Office employees and executives for customer satisfaction issues including turnaround time of requests, quality of results and complaints from internal HP customer.
- To provide professional solutions to HP internal customers originating from unresolved escalated case issues received via telephone and written correspondence.
- To act as team member by providing information, analysis and recommendations in support of team efforts.
- Manage a team of 20-25 people and will have complete delivery and people management responsibility either for a region within a process or a sub process
- As part of People management responsibility, responsible to do performance appraisal and identify individual development plan by strong employee engagement.
Our perfect candidate has:
- Bachelor¿s (graduate) degree in Economics
- Fluency in written and spoken English. Excellent communication and influential skills
- Require 5 years of work experience with minimum 2 years of people management.
Our perfect candidate is:
- Customer focused and with conflict resolution skills
- Strong analytical and problem solving skills
Desirable requirements:
- Experience in contract management, or telephone support, or microcomputer industry
- Experience in SAP ¿ contract management
- Good written and oral skills in a second language: French, Italian, German or Spanish
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we¿ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they¿ll stimulate each other and work best together.
We are looking for enthusiastic candidates willing to join our competitive, rewarding business environment, as part of our Business Process Outsourcing Center in Bucharest.
Your role will be to apply developed knowledge of the job skills, company policies and procedures using professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
