Superviser

At CCC we are looking for young and motivated individuals with an excellent level of English.

You main tasks will be:
-To assign agents to particular tasks during a shift, coordinating the current inflow of contacts (email, chat and phone calls) and staff resources, and make dynamic changes according to the service level.
-To fill out the Daily Report, Daily handover sheet and to supervise and enforce the Break Schedule.
-To assist agents in English (and/or other language) in complex or unclear queries, and handle difficult members inquiries and/or situations.
-To liaise with all the other Departments (namely Tech, Security and Promotions) across the locations in all the aspects needed in order to run the shift, and to identify situations that need escalating to Upper Management.
-To update the Service Desk Application with all the new technical problems.
-To make sure that all the procedures and internal updates are followed in every shift, and that the shift is being run to the best of the team s abilities.
-To maintain work discipline in the Department, including attendance, breaks, idleness, noise level, etc.

Key skills are:
-Good management skills, especially multi-tasking.
-Leadership skills
-Ability to work effectively under pressure in a dynamic environment.
-Good interpersonal and communication skills.
-Ability to set an excellent example.
-Flexible and easily adjustable to new situations and procedures.
-Ability to take decisions independently.
-Planning and organizing
-Customer focus
-Ability to work effectively with internal customers, across all locations
-Commercial awareness
-At least 4 months experience in a Call Center