Job expirat
SIEBEL CRM TECHNICAL SUPPORT LABS ENGINEER
Business Area Support
Country Romania
Location Bucharest
Job Reference AN/178498/W
Siebel CRM Technical Support Labs Engineers provide exceptional technical support by installing, configuring and administering Siebel CRM test instances, and contribute to continuous product and service improvement documentation review, process improvement and internal systems design, configuration and implementation.
RESPONSIBILITIES:
Tech Stack:
- Apply patches or perform new installations of Siebel products
- Provide common startup and shutdown scripts for each release of apps
Applications:
- Apply applications patches and resolve errors during application
- Application upgrades
- Stage software for upgrades / installs of Siebel products
- Installation of Language Packs
- Performance tunning of Applications and DB
Operating system / Kernel:
- Apply O/S patches
- Regular instance backups
- Instance Restores
- Working with other members within Technical Support to ensure complete and timely resolution of customer questions and issues.
- Work on specific project assignments, which may include such things as process/tools improvement
QUALIFICATIONS:
-The ideal candidate should have a degree in Computer science, minimum 2 years relevant technical experience
- Good knowledge of operating systems (Linux, Windows XP, Windows 2003, UNIX: Solaris, HP, AIX)
- Good security knowledge (LDAP, Active Directory etc)
-Experience in supporting client/server applications
- Database skills (DB2, Oracle, Sybase, Informix, MS SQL Server)
- Ability to install and configure 3rd party products (i.e. web servers, proxy servers, etc.)
- Siebel CRM instance administration experience would be an advantage
- Previous technical support experience
- Strong customer service skills and an eagerness to excel
- Superb trouble-shooting skills and tenacity in problem solving
- Excellent written and verbal communication skills
- Attention to detail and the ability to learn quick
- Excellent organizational skills
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
