Job expirat
- Produce Client reports and internal management reports (including Service Performance Report, Balanced Scorecard, Customer Satisfaction Survey, other various metrics)
- Ensure all reports are accurate and posted to the established data
- Coordinate the input of data into reporting tools
- Collect the daily, weekly and monthly data required by the engagement for both service and operational performance reports
- Extract data from databases as required utilizing the appropriate toolset
- Promote continuous improvement opportunities to the processes used for service reporting
- Create and maintain a good relationship with the dedicated client;
- Manifest ability to meet client needs required during Governance meetings;
- Adapt to a stretched working schedule and report to various stakeholders;
- Lead and coach 1-3 reporting analysts.
- University Graduate
- Fluent English
- 3+ years successful professional experience
- Strong, demonstrable customer service and business management experience
- Ability to perform data analysis and to perform under tight schedules
- Hands-on experience with standard office tools (Microsoft Word, Excel – macros a plus, PowerPoint)
- Communication/ presentation skills
- Analytical Thinking
- Customer Service Orientation
- Project Management Skills
- Potential people management skills required
- Ability to interact with internal and external client;
- Manifest flexibility to meet client needs;
- Take ownership during Governance meetings.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
