22-03-2006 | EXPIRA LA 23-03-2006
Job expirat
SM Analyst role:
- Consolidates, cross checks the data and information received from internal suppliers or retrieved from Helpdesk system and produces the Service Performance Reports
- Participates in performance reviews with Supplier side and Customer side
- Tracks and follows the improvement actions
- Participates in identified improvement projects
- Collects the management issues and assigns for resolution
- Acts as the super-operator of the Helpdesk application (applies for Europe)
BC Analyst role:
- Support Bucharest BPO units Business Continuity Plan (BCP) development as SME and QA resource
- Develop and maintain the Bucharest BPO center BCP, including the crisis plan and IT Disaster Recovery Plan
- Report and share lessons learned and tips to the BPO BCP leads
- Distribute BCM news, updates, initiatives and directions from Global BCP to operations unit BCP representatives
- Create BCP knowledge resources by conducting BCP training at different levels for the BPO operations
- Conduct tests of all BPO units, the LMT Plan and ITDR Plan at least annually.
- Ensure knowledge and BCM skills remain current with best practices and policies
- Submit weekly status reports to the Global BCM Lead for BPO
- In the event of an interruption to business, provide support to resolve issues
- Maintain all current documentation on the Business Continuity website
- Monitor the suitability of the recovery solutions (buildings and equipment) and ensure at all times the recovery strategies agreed can be effected.
- University degree required
- Experience of dealing with management.
- Understanding of broad spectrum of Business Continuity Management.
- Confidence to operate effectively with the management level.
- Excellent communication skills
- Good facilitation skills and confident presenter.
- Advanced report writing skills.
Functional Competencies:
- Service Level Agreement
- Business Process Outsourcing
- eSCM
- Project Management
- Help Desk
- MS Excel
- SQL
- English
- Risk Management
- Continuous Improvement
- Business Planning and Budgeting
- Technology (IT infrastructure)
- Business Continuity Planning
Professional Competencies:
- Customer Service
- Initiative and Anticipation
- Innovation
- Communication and Presentation skills
- Project Management
- Decision Making (S)
- General Management
- Commercial sense
English IS A MUST. French/Italian is a plus
- working in a global management consulting, technology services and outsourcing company
Adecco este lider mondial in domeniul resurselor umane.
Serviccile Adecco sunt oferite in cadrul a 6000 de birouri, in 67 de tari.
In Romania, Adecco este prezenta din anul 2000 si are birouri deschise in Bucuresti, Arad, Timisoara, Pitesti si Sibiu
Servicii oferite:
- recrutare si selectie
- recrutare in masa
- payrolling
- evaluare psihologica si aptitudinala
