Job expirat
- Produce Client reports and internal management reports (including Service Performance Report, Balanced Scorecard, Customer Satisfaction Survey, other various metrics)
- Ensure all reports are accurate and posted to the established data
- Coordinate the input of data into reporting tools
- Collect the daily, weekly and monthly data required by the engagement for both service and operational performance reports
- Extract data from databases as required utilizing the appropriate toolset
- Promote continuous improvement opportunities to the processes used for service reporting
- Create and maintain a good relationship with the dedicated client
- Adapt to a stretched working schedule and report to various stakeholders
- University Graduate
- Fluent English
- Fluent French
- 2+ years successful professional experience
- Strong, demonstrable customer service experience
- Ability to perform data analysis and to perform under tight schedules
- Hands-on experience with standard office tools (Microsoft Word, Excel – macros a plus, PowerPoint)
- Communication/ presentation skills
- Analytical Thinking
- Customer Service Orientation
- Ability to interact with internal and external client
- Manifest flexibility to meet client needs
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
