Job expirat
The position is for a determined period of 1 year with possibility of prolonging.
Purpose of Role:
Define processes and OLA for operations domain as included in the overall SLA between MCO’s and IBNF.
Contribute and trigger continuous improvement plans
Insure reporting for Quality of Maintenance and Quality of Functioning of SPF.
Main Activities:
• Administer OLA’s for existing services supported by SSPO
• Define and negotiate OLA’s including service level targets and processes for new services delivery from operational stand point.
• Work with SSPO teams to ensure that SSPO is aware and respects OLA/SLA and well perform by the processes and KPI agreed to reach objectives.
• Hold MCO service reviews and provide monthly reporting to country SMC’s
• Pro active involvement in all SSPO improvement initiatives
• Ensure problems with the performance of supplied services are identified to service management and escalated via the problem management process.
• Provide support and backup to SSPO SLM & Performance Management operations.
Essential to the job:
• Experience in a similar role.
• Experience on defining SLA/OLA and adminstrate it transversal.
• Qualified ISO 9001:2000 / ITIL / 6 sigma project management is a plus
• Proven negotiation skills
• Excellent communication skills
• Have a keen eye for detail and accuracy
• Relationship building skills
• Advanced English (speak, write, read), French will be a plus.
• Ability to work alone and as part of an integrated team.
Desirable:
• Experience of Root Cause Analysis techniques
• Experience within mobile communications.
• Experience in project management.
Behaviours
• Communication Skills
• Concern for Accuracy
• Relationship Building
• Influence and Persuasion
• Organisational Awareness
• Results Orientation
Our client is a multinational corporation, one of the major mobile telecom operators on the Romanian market.
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