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1 Description of Unit
Business Unit Global Services has a number of Global Services Delivery Centers around the world which complements the Market Units in delivering delivery services to Ericsson’s customers.
Enterprise Network Operation Center (ENOC) is part of the global footprint for regional delivery of Enterprise Managed Services
ENOC is today one of the primary operations centers and will focus on Enterprise customers, including responsibility for operating and running Ericsson's corporate global voice and data networks.
Within the ENOC there are three units focusing on the various aspects of delivery, Ops Support, Front Office and Back Office.
Back Office within the NOC is distributed over 2 sub-units, Infrastructure and Applications.
The organization is responsible for provisioning and operation of our customer’s data, voice network. Within the responsibility are complicated fault restorations (Assurance), technical changes, configuration management, readiness, security, billing management, measurements, provisioning and consultancy.
Back Office is the second line to our Front Office.
2 Job Description (Operations)
Provide technical service and support to new and existing customer networks, telecom and datacom.
Plan, design, troubleshoot and resolve problems in order to stabilise and optimise customer networks. Analyses isolate and solve complex fault issues as well as contribute to corrective actions.
Configure and integrate different nodes and solutions in new and live customer networks.
All activities performed should (normally) be in accordance to customer contract.
Interact with customer technical staff and operation managers, service engineers and other groups, within Service Delivery organisation. Also interact with groups in sales, R&D, 3rd Party suppliers and local authorities.
3 Competence (Operations)
Ericsson Service Layer High developed competences.
Holder of expert knowledge in specified products areas regarding Operations.
Documented several years of experience from advanced service and/or maintenance within the requested competence areas
Advanced knowledge in Microsoft OS’s, Linux, Unix and general data-com
True customer mindset.
Excellent quality mindset.
Good communication skills.
Experience of working in a global multicultural environment.
Excellent in written and verbal communication skills in English language is a prerequisite.
Strong analytical and organizational skills.
Ability to work independently and in a team environment.
Ability to work under strong pressure related to scale of business impact.
Open-minded as well as highly service-minded with the ability to motivate people.
Take initiatives and make decisions.
3.1 Detailed technical competences
In the area of Service Layer there a three distinct domains covered:
- Real Time Charging
- Provisioning
- Non-Real Time Charging
Should have experience equivalent to Level 3 or above according to the Ericsson Career Model.
An Ericsson Service Engineer should be assessed to B or higher on at least three of the products listed below.
3.1.1 Products and services
CS 3.0
INS/VPN
EMA
EMM
EriCA (Secure Mail)
Pointsec
4 Qualification (Career Stage Experienced)
Academic degree, minimum on bachelor level, in engineering (IT, telecom) OR 1-2 years academic studies combined with at least 3 years of relevant professional experience.
Approx 2-3 years of relevant experience..
Ericsson is a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. Over 1,000 networks in 140 countries utilize our network equipment and 40 percent of all mobile calls are made through our systems.
We are one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.
Respect, professionalism and perseverance are the values that are the foundation of the Ericsson culture, guiding us in our daily work - how we relate to people and how we do business.
