Job expirat
Responsible for delivery and creation of training to EMEA Services Desk in order to ensure our teams are prepared to support all external and internal customers. Ensures staff has required technical and customer service skills and process knowledge. Job performed with minimal supervision.
Responsibilities:
• Works with Training Manager, Training Strategy and POC to coordinate and deliver all training requirements
• Assists in design and creation of relevant training material
• Evaluate training effectiveness and make recommendations for changes and enhancements to existing training content and processes
• Plan, direct and conduct analysis of training needs to be addressed for new and / or existing customers
• Participate on transition projects
• Creation of training course module assessments and feedback forms
• Act as a liaison with Operations Managers and Supervisors to ensure successful training delivery
• Provide feedback to project teams on application and customer deployments
• Provide progress reports to Training Manager
• Knowledge sharing with other trainers so that all trainers have a competency to deliver training in all subjects
• Other responsibilities as defined by Training Manager
Skills:
• Excellent customer service skills
• Excellent communication skills both written and oral
• Excellent interpersonal skills
• Strong leadership and mentoring skills
• Ability to organize staff and supervise training delivery
• Ability to remain calm and courteous in period of stress
• Ability to work, interact effectively and share knowledge with people at all levels
• Ability to manage projects
• Strong problem solving and analytical skills
• Aptitude to manage many tasks simultaneously
• Ability to make effective presentations, facilitate meetings and group discussions
• Ability to work within and promote a team environment
• Strong administrative and organisational skills
• Strong technical background
• Willingness to work overtime and varying hours as required
• Fluent in English (second European language desirable)
Basic Qualifications
• experience in Customer Support or Help Desk
• experience in Training Delivery within the technical area
• Fluent in English
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
