Job expirat
Job purpose:
Provide our clients with a 7 x 24hr multi-lingual support infrastructure that will help them support their business delivery capability
Responsibilities:
-Provides technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and e-mail;
-Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems' MIS environment;
-May prepare help desk incident reports and assist in hardware and software evaluation;
-Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
-Student or University Graduate (Technical University Degree is an advantage);
-1-2 years of related work experience, or an equivalent combination of education and experience;
-Experience in the provision of remote IT support; have worked with and can troubleshoot Microsoft desktop products;
-Good knowledge of Microsoft Operating Systems local and remote administration;
-Good knowledge of the Microsoft Office family applications (especially Outlook);
-Fluency in German and English Languages;
-Flexibility and be able to work day and night shift patterns;
-Very good communication skills;
-Customer service skills;
-Microsoft Certifications are highly desirable.
Perot Systems offers you:
- the chance to join a large, internationally recognised, company with the scope to allow you to develop your IT career and help you to realise your full potential;
- professional, but friendly work environment;
- training and career development opportunities;
- access to latest technologies and large (enterprise) US/ Europe based customers;
Please submit your CV in English to Romania@ps.net
perotsystems™ is a global provider of technology-based business solutions, offering a full array of services that support business strategies and facilitate improvements for customers in selected industries and the government sector. Perot Systems is a Fortune 1000 corporation with more than 23,000 employees and 2007 revenues of $2.6 billion.
Perot Systems is a team of knowledgeable, skilled professionals. At more than 140 locations in 30 countries worldwide, Perot Systems associates collaborate with customers to envision, design, and deliver technology-based business solutions that help organizations achieve their goals and sustain success. Our associates include leaders in the transformation of the healthcare industry, seasoned experts in commercial markets and the government sector, recognized authorities in business reengineering and management, and specialists in technologies ranging from legacy applications and infrastructure to evolving wireless solutions.
We expect our associates to operate in an honest and ethical manner, with a consistently high standard of integrity in all relationships with customers, partners, governments, the general public, and other associates.
What We Do
We provide industry-specific consultative services and technology-based business solutions:
Infrastructure Solutions: Utility Computing, Enterprise Computing, IP Communications (Telephony, Data and Video), ITIL-Based Service Management, Network Engineering and Management, Workspace Management, Middleware, Full-Service Messaging, Information Assurance, Business Continuity
Consulting Solutions: Business Architecture, Business-Aligned IT Strategy, Transformation , Leadership, Sourcing Strategy, Enterprise Solutions -- SAP, Oracle, PeopleSoft, Systems and Applications Architecture, Custom Systems/Components Integration, Service-Oriented Architecture, Portals, Business Intelligence, Data Warehousing, Business Process Management, Integration of On-Site, On-Shore, Near-Shore, and Offshore Applications Teams, Research and Executive Education
Application Solutions: Enterprise Architecture Design and Implementation, Technology Evaluation and Selection, Application Portfolio Assessments, ADM Outsourcing, Custom Application Development (J2EE, .NET), Product Engineering Services, 24x7 Application Management, Legacy Modernization and Reengineering, SOA and Web Services-Based Enterprise Integration, Application and Data Migration (Porting, Upgrade), Independent Verification and Validation, Performance and Load Testing, Business Intelligence and Data Warehousing Services
Business Process Solutions: Business Process Outsourcing, Finance and Accounting, Financial System Services, Front-End Processing (Mailroom and Imaging), Claims and Encounter Processing, Revenue Cycle Management, Procure-to-Pay and Order-to-Cash Programs, Operations and Maintenance, Lifecycle Management Programs, Contact Center, Quality Assurance Programs (ISO, CMMI, Six Sigma, and Others), Engineering Support, Marine Engineering and Environmental Solutions
For more information on Perot Systems visit our website at www.perotsystems.com