Job expirat
-Ensure implementation of respective processes i.e. Incident & Problem processes across various Teams;
-Create and implement process improvement initiatives to achieve process maturity;
-Set up the respective process framework to be followed by the service delivery teams;
-Act as the guardian of the respective ITIL process adherence;
-Develop incremental process improvement plans & targets and drive the teams towards closure of these targets;
-Report the progress in achieving process improvement targets;
-Present the findings, review & Develop action items with the senior management;
-Convene and attend meetings and reviews of respective processes;
-Manage disputes between Teams for respective processes;
-Interact with the Client and other Suppliers for respective processes.
-Should have more than 6 to 8 years of experience in Service Delivery with at least 3 years experience in Service Management area;
- Should have the ability to plan and coordinate activities across various Teams;
- Should have the experience in dealing with Vendors / Sub Contractors;
- Should have excellent communication skills in English, German and preferably in one of the following language- French/Italian/Dutch/Spanish;
- Ability to handle 24 x 7 operations;
- ITIL Foundation certification.
Wipro Technologies is the global
technology services division of Wipro Limited, (NYSE:WIT), with a revenue of more than US $ 4 billion in combined IT businesses. For the last two decades, we
have successfully served the technology needs of more than 425 customers from
diverse industries and locations.
We are the World\'s first PCMM, SEI-CMM, CMMi Level 5 Software Services Company,
and have a team of over 76,000+ committed people from different managerial and
engineering backgrounds, spread across US, Europe, India and Asia-Pacific.
We are amongst the top 10 players in the North American IT outsourcing market.
We provide end-to-end solutions across industries through unique models and
methodologies, to deliver time, cost, quality and full-service advantages. We
are the chosen IT outsourcing partner for several Fortune 500 companies.
We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.
