Job expirat
The FO Service Desk engineer, being in 1st line support is in direct contact with world wide Ericsson customers¿¿¿ representatives. After building the knowledge on service desk activities, the responsibilities will be expanded to fault handling of provisioning Trouble Tickets.
This position can be a starting point to grow in Ericsson¿¿¿s organization ¿¿¿ move in BO department (2nd line support) or Application Development.
-installs standard hardware/software/products
- upgrades customer networks/products
- produces documentation
- solves defined problems
- log and solve standard problems at a control centre
- interacts with other colleagues, customer technical staff and other groups within Service Delivery organization
- issuing and solving trouble tickets
- working with the application for trouble tickets management.
- 1-2 years experience as a service desk in IT or Telecom environment
- Broad knowledge within telecom and datacom
- Students or graduates with technical universities
Others
- Fluent in Dutch language
- Good English language
Attractive package
Ericsson is a leading provider of telecommunication and data communication systems, and related services covering a range of technologies, including mobile networks.Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.