Job expirat
The Service Desk is the principle interface between Oracle On Demand Customers and On Demand Global Customer Support & Operations. The Service Desk is tasked with providing initial response to all incidents for our On Demand customers.
The functions performed include:
-Providing front line support in English to On Demand customers both electronically and via verbal communication;
-Utilising your technical abilities in helping to clarify and/or resolve customer incidents;
-Making an initial assessment of requests based on agreed Service Levels to the customers;
-Resolving known errors by matching incidents to knowledge management databases;
-Liaising with other support groups in assisting with the resolution of SRs where initial investigation fails to resolve the customer incident;
-Collecting required information using either specific data collection tools or technical knowledge to assist in the resolution of customer incidents;
-Validating appropriateness of proposed solutions by other support groups on behalf of the On Demand customer;
-Managing and responding quickly to customer requests for escalations;
-Providing ongoing monitoring and escalation of customer issues through the incident lifecycle;
-Communicating to customers the status of their incidents through to closure;
-Performing technical change management tasks on customer environments in accordance within the scope of the Service Desk.
-Technical degree in Computer Science/ Management Information Systems;
-At least 1 year work related experience with Oracle Products, specifically in Oracle Applications and/or Database;
-Relevant technical and/or functional knowledge of Oracle Products;
-Good knowledge of Unix, Linux and/or Windows;
-Previous experience in providing technical support to external customers is a plus;
-OCP or OCA certification is a plus;
-Excellent written and verbal communication skills in English.
If you are interested please submit your CV in English as soon as possible. Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
