Job expirat
- Business Guidance. Providing guidance on business issues related to the usage of the system;
- Problem assessment. The Support Analyst will be the main resource for assessing the cause, type and severity/impact of any reported problems;
- Receive calls in English along with calls in Spanish;
- Point of escalation for L1 for all issues;
-Assign / Reassign priority for tickets using the ticketing tool;
- Primarily driving incident resolution and trend analysis for input to problem management team;
-The candidate preferably should have worked in service desk previously.
- 2 - 3 years of experience in a service desk area;
- Excellent spoken and written communication skills in English and one of the languages: German/French/Italian/Spanish/Dutch;
- Strong knowledge of Windows, MS Office;
- Basic understands the inter-relationship of software, hardware and communications;
- Ability to create knowledge articles;
- Strong customer service orientation;
- Self Starter;
- Ability to analyze and solve technical problems;
- Strong problem analysis, resolution, and writing skills;
- Good interpersonal and communication skills;
- Analytical skills;
- Professionalism and customer focus;
- Strong keyboard skills;
- Good listening skills;
- Ability to perform in adverse situations;
- Ready to work in a 24 x 7 service environment.
Wipro Technologies is the global
technology services division of Wipro Limited, (NYSE:WIT), with a revenue of more than US $ 4 billion in combined IT businesses. For the last two decades, we
have successfully served the technology needs of more than 425 customers from
diverse industries and locations.
We are the World\'s first PCMM, SEI-CMM, CMMi Level 5 Software Services Company,
and have a team of over 76,000+ committed people from different managerial and
engineering backgrounds, spread across US, Europe, India and Asia-Pacific.
We are amongst the top 10 players in the North American IT outsourcing market.
We provide end-to-end solutions across industries through unique models and
methodologies, to deliver time, cost, quality and full-service advantages. We
are the chosen IT outsourcing partner for several Fortune 500 companies.
We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.
