Job expirat
1. Answers to the user calls addressed to the Help Line either via phone or E-mail or in person;
2. Enters the calls into the help-desk management and monitoring tool;
3. Ensures first-level technical support to the users in the following areas:
a. Desktop Windows operating system;
b. Connectivity to the LAN and WAN, to local and network peripheral equipment;
c. Virus checking tool;
d. Approved applications residing or being used through the user desktop;
4. Identifies the competency of the call and redirects it, if needed, to the appropriate second-level support staff.
1. University degree, preferably in computer science;
2. 1 to 3 years of working experience in IT and especially in technical support;
3. Excellent knowledge of Laptop and Desktop hardware equipment and components and their support;
4. Excellent knowledge of Microsoft Windows operating system and Office and their support;
5. Basic knowledge of networking;
6. Fluency in English;
7. German - advanced / medium level;
8. Ability to communicate effectively with users and to address their requirements on the phone;
9. Ability to learn and to adapt to the new hardware and software standards;
10. Customer oriented, team player;
11. Must be able to prioritize workload and handle multiple tasks simultaneously;
12. Be a calm and patient individual, especially under stress, and possess a strong capacity of persuasion.
Leader of its specific market.
Professional environment.
Advanced technical environment.
The opportunity of professional development.
Career opportunities.
International activity and development opportunities.