Job expirat
This position is that of a Service Desk Agent. The role is to deliver Service Desk Support to Users from Romania. The target is to record Incidents and resolve a high majority of them. Those unresolved should be passed to a 2nd/3rd level team or a regional / global team as appropriate (in a professional and succinct manner).
- Accurate recording of Incidents, Problems, Requests and Changes in the ITSP Tool Set;
- Resolution of Incidents in ITSP;
- Ownership and Tracking of all ITSP items described above, to ensure resolution occurs regardless of who undertakes this. This duty includes ensuring the user is updated at regular intervals on the status of any issue;
- Continuum Improvement in knowledge and process. The Service Desk Agent should look for all opportunities to extend their knowledge, and look for any opportunity to identify and adopt better process;
- Participation in Projects, and in Regional / Global initiatives;
- Strong verbal and written communication skills including fluency in English and/or chosen languages;
- Effectively participate in a virtual, widely distributed team;
- Strong interpersonal skills;
- Strong customer service skills;
- Strong broad knowledge of IT basics, systems, applications - A good knowledge of MS Office, Active Directory, Outlook, is necessary;
- Must be Fluent in English;
BM Tech is the established division of Barnett McCall specialized in the recruitment of key position within the IT&C and engineering sector that keep our business communicating.
We are TECHNOLOGY DRIVEN SPECIALISTS !